Support

Write to support@feedguardhq.com. Replies within one business day. Include the feed's name and, if a run surprised you, the link to its run page.

The three most common questions

"The feed could not be read"

Open the feed and look at the Mapping section: it shows the columns FeedGuard found and the first rows as it reads them. The usual causes are a wrong format, a wrong Excel sheet, or a separator (comma vs semicolon) that does not match the file.

"Run held"

A guardrail stopped the run before anything was written. The run page lists the reasons. If the feed is right, apply the run with the override box ticked; if not, fix the feed and run again.

"No variant in the store has SKU …"

The feed's SKU does not exactly match a variant's SKU in Shopify, including case and spaces. FeedGuard never guesses a match.